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                  Victoria Fire & Rescue      

                    Cost Recovery Information

EMS Cost Recovery is the process of obtaining reimbursement for expenses of providing emergency ambulance transportation. Medicaid and most health insurance policies already allow for this reimbursement. When a citizen calls 911, an ambulance is dispatched immediately. Patients will be treated, and if necessary, transported to a hospital emergency department.

Emergency Medical Services will be provided to all citizens, regardless of their financial circumstances.

Why EMS Cost Recovery?

• Victoria Fire & Rescue is joining a growing number of area localities that are seeking recovery from insurance providers for the costs of emergency ambulance transportation. Most health insurance policies already provide this coverage, which is included in your monthly premiums.

• Insurance companies / citizens will be charged according to the type of service received and the distance of transport to the hospital.

• Charges will be billed to the patient's health insurance provider, Medicare or Medicaid.

• Patients without health-care coverage will be billed directly.

• If an ambulance responds, but the patient is not transported, there will be no charge.

What if I don't have insurance and I can't afford to pay?

• All patients will be treated, and if necessary, transported to a hospital emergency department.

• Always call 911 in an emergency, regardless of your billing concerns. Our FIRST PRIORITY is your health and safety, not Cost Recovery!

• Citizens who disclose financial hardships will be billed accordingly.

• If you have a financial hardship and cannot afford to pay the transport bill please call 434-696-2605.

     Our FIRST priority is your health and safety.

Why do you still solicit for donations if you are charging for Medical Services?

• All the money that is collected from Donations and Cost Recovery efforts is put right back into the system. Our department depends on donations to provide the services that we do.

Your Donations are used for:

• Disaster Relief supplies and equipment

• Fire & EMS vehicle purchase and supplies

• Countless hours of Training for our members

• Public Fire Prevention Education programs and supplies such as fire prevention coloring books, 911 phone stickers, plastic fire helmets for children, ect.

• Smoke Detectors for families who cannot afford them

• Personal Protective Equipment for both Fire and EMS Providers

• Station maintenance and upkeep

• Part-time paid Emergency Medical Providers weekdays from 6am-6pm

Why does Victoria Fire & Rescue use a Cost Recovery billing company in Virginia Beach?

• Due to the ever changing insurance billing rules and regulations, Victoria Fire & Rescue utilizes Diversified Ambulance Billing Company to handle all of our cost recovery paperwork.

For more information, please contact us at: 

Victoria Fire & Rescue Inc.           

P.O. Box 100

Victoria, Va 23974

434-696-2605